Question 1

How accurate are your transcripts?

Accepted Answer

We aim for 99%+ accuracy. Our team is trained in market research conventions; capturing nuance, filler words, and tone when needed. You can choose between clean read or verbatim formats.

Question 2

How do I submit my interview files?

Accepted Answer

You can upload files securely via our platform or send them through encrypted cloud links. We accept most formats including MP3, MP4, WAV, and M4A.

Question 3

Do you have experience with university procurement or vendor onboarding?

Accepted Answer

Yes. We’ve completed vendor onboarding for multiple universities and can provide W-9 forms, NDAs, or other documentation as needed. We’re familiar with procurement workflows and happy to collaborate with your department.

Question 4

Isn’t AI faster and cheaper? Why not use it exclusively?

Accepted Answer

AI can be fast, but speed often comes at the cost of accuracy and privacy. For sensitive research, manual transcription ensures ethical handling, better formatting, and fewer errors, saving time in the long run. AI tools may store or process data in ways that conflict with IRB or HIPAA standards.

Question 5

What types of transcription do you offer?

Accepted Answer

We specialize in academic, clinical, and market research transcription, including interviews, focus groups, lectures, usability sessions, and multilingual recordings. Whether your project is IRB-approved, HIPAA-sensitive, or commercially confidential, we tailor our workflow to fit.

Question 6

Do you use AI in your transcription process?

Accepted Answer

No. Our transcription is 100% human-powered. Every transcript is produced and reviewed by trained professionals to ensure accuracy, privacy, and contextual understanding, especially in complex recordings with multiple speakers, accents, or sensitive content.

Question 7

Do you offer transcription in languages other than English?

Accepted Answer

Yes. We support multilingual transcription and translation, and bilingual formatting. If you have non-English content, let us know your language and formatting preferences.

Question 8

Can you handle multiple speakers or overlapping dialogue?

Accepted Answer

Absolutely. We’re trained to transcribe complex recordings with crosstalk, interruptions, and layered conversation, ideal for focus groups and roundtables.

Question 9

Do you transcribe clinical interviews or patient focus groups?

Accepted Answer

We regularly transcribe health-related sessions including provider-patient interviews, clinical trials, and behavioral health studies. Our team is trained to handle sensitive terminology and privacy protocols.

Question 10

Can I get a quote for a grant proposal or funding application?

Accepted Answer

Yes. We’re happy to provide a formal quote or cost estimate tailored to your project scope. Just share your anticipated audio volume, timeline, and formatting needs, we’ll prepare a document you can include with your proposal.