Refund and Cancellation Policy
Effective Date: June 1, 2022
At Qualtranscribe, we are committed to delivering high-quality transcription and translation services with transparency, fairness, and professionalism. This Refund and Cancellation Policy outlines the conditions under which refunds, revisions, or cancellations may be considered.
1. Accuracy Guarantee
Qualtranscribe maintains a strict quality standard. All transcripts are reviewed to meet a minimum accuracy rate of 98% for clearly recorded audio.
If you believe your transcript falls below this threshold, you must notify us within 7 business days of delivery. Upon receiving your claim, we will conduct a free re-review and revision of the transcript to correct any errors and ensure it meets our benchmark.
Refunds will not be considered until this quality review has been completed.
2. Refunds and Cancellations
Qualtranscribe begins processing files promptly after receipt. Once work has started on your project, refunds will not be issued, as transcribers or linguists may already be actively working on your materials.
You may request to cancel future work (i.e., files not yet in progress), but we cannot reverse time or effort already invested.
Additionally:
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Deposits are non-refundable once transcription or translation work has begun.
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Refunds for files deemed unacceptable due to poor audio quality may be denied if the quality was misrepresented or not disclosed.
3. Unpaid Projects
If a project is submitted without upfront payment or deposit, and work has begun, an invoice will be issued for the completed portion of the work. By submitting files to Qualtranscribe, you authorize us to begin work and agree to be billed for services rendered.
4. Partial Refunds
Partial refunds may be considered at the sole discretion of Qualtranscribe based on:
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The percentage of the work completed at the time of cancellation
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The quality of the source material
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The nature of the complaint
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Any extenuating circumstances
These are assessed on a case-by-case basis, and our decisions regarding refunds are final.
5. Stripe Refund Processing
Any approved refund will be initiated through Stripe's platform. Stripe typically processes refunds within 5–10 business days. However, the time it takes for the refund to appear in your bank account may vary depending on your bank or card issuer. Once the refund is initiated on our end, it is the bank's responsibility to complete the credit to your account.
6. How to Submit a Refund or Review Request
To initiate a review or refund request, please email support@qualtranscribe.com with:
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Your order number
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A detailed explanation of your concern
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Specific timecodes or sections in question (if applicable)
Requests received beyond 7 business days after delivery may not be eligible for review or refund.
Final Note
By using our services, you acknowledge and accept the terms of this Refund and Cancellation Policy. We value your satisfaction and are committed to working with you to resolve any quality issues in good faith.