Terms of Service
Effective Date: June 1, 2022
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS.
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the www.qualtranscribe.com website (the "Service") operated by Qualtranscribe LLC ("Qualtranscribe," "we," "us," or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use our Services. If you are accessing the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization.
2. Account Responsibility
You are responsible for all activity on your account and must keep your login credentials secure. Notify us immediately at support@qualtranscribe.com of any unauthorized access or use.
3. Use of Services
You agree not to use the Services for unlawful purposes or to submit material that is illegal, offensive, or violates third-party rights. You are solely responsible for the content you upload or share with us. Please see our Privacy Policy for more details
4. Pricing and Payment
Client accepts and understands that Qualtranscribe's pricing is based on the number of minutes of recording. Audio variables and turnaround time may affect pricing. We charge per minute of audio, not by page count, word count, or characters. We do not charge for cloud-hosted storage or value-added services. Standard turnaround may take longer depending on audio quality, duration, or complexity.
By engaging Qualtranscribe, Client agrees to pay for all transcription services performed based on submitted Source Material. Clients approved to pay by check must do so within 5 business days; otherwise, a 10% late fee applies. We may hold deliverables or suspend new work until payment is made.
5. Accuracy Guarantee
We guarantee 99%+ accuracy for clearly recorded audio in controlled environments. Poor-quality audio may affect transcription quality. If accuracy falls below 98% for suitable audio, Client must notify us within 7 business days to correct the errors.
6. Recording Quality
We reserve the right to reject poor-quality audio. If quality differs from Client’s description, we will notify the Client and may renegotiate rates. If no agreement is reached, we may decline the project.
Client is responsible for accurately describing submitted files. Inaccurate descriptions may lead to adjusted pricing or rejection of the file.
7. Transcription Accuracy and Client Responsibility
No transcript is ever "perfect." Transcripts reflect spoken language, which may include grammar or punctuation irregularities. Client agrees to release Qualtranscribe from any claims resulting from use of the transcript. Client is solely responsible for proofreading before any public or commercial use.
8. Confidentiality
We treat all submitted content as confidential. Our team is bound by confidentiality agreements. We do not disclose information except by court order or legal requirement. Files are deleted upon completion of the project.
9. Copyright and Legal Use
Clients must have rights to all submitted content. The use of transcripts must comply with applicable copyright laws. Clients may not use our work in any way that harms Qualtranscribe or its clients.
10. Indemnification
Qualtranscribe is not liable for delays or transcript imperfections. Client agrees to indemnify and hold Qualtranscribe and its staff harmless from all claims related to Client’s content and use of our work.
11. Limitation of Liability
Qualtranscribe is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount paid by the Client in the past three months.
12. Service Modifications
We may revise these Terms at any time. Updates will be posted on our website with a new effective date. Continued use of the Service implies acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA. Disputes shall be resolved in the state or federal courts of Boston, MA.
14. Contact Information
Qualtranscribe LLC
867 Boylston St, Suite 500
Boston, MA 02116
support@qualtranscribe.com
Disclaimer:
QUALTRANSCRIBE PROVIDES THE SERVICE ON AN "AS IS" BASIS AND EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. QUALTRANSCRIBE IS NOT RESPONSIBLE FOR THE ACTIONS OF ANY PERSON OR ANY ACCIDENT THAT RESULTS WHILE USING OR ATTEMPTING TO USE THE SERVICE.